Refund Policy

Refund Policy — ZSLoja

Your satisfaction matters to us. If you are eligible for a refund, we ensure a smooth and transparent process.

Eligibility for Refunds

• Refunds are issued for items that are returned in their original, unused condition and meet the return policy criteria.

• Refunds are not available for items that are used, damaged by the customer, or marked as final sale/personalized, unless defective.

Refund Process

1. Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.

2. Approved refunds will be processed within [X business days].

3. Refunds will be credited to the original payment method used at checkout.

4. Shipping charges are non-refundable, except in cases where we sent a defective or incorrect item.

Damaged or Incorrect Items

• If your item arrived damaged, defective, or incorrect, contact us immediately at [your email/contact link] with photos.

• We will arrange for a replacement or full refund, depending on your preference.

Need Help?

For questions or assistance with your refund, email us at [your email/contact link] or use our contact form.

Thank you for shopping at ZSLoja. We value your trust and strive to make your experience seamless and reliable.